Frequently Asked Questions
Everything you need to know about our slow-made goods and ethical processes.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Why are there slight variations in color and pattern?
Because we use natural dyes and hand-crafted techniques, each piece is unique. Variations in shade and texture are a hallmark of our artisanal process and should be celebrated as part of the garment's story.
How should I care for my naturally dyed garments?
We recommend hand washing in cool water with a pH-neutral detergent and drying in the shade. Natural dyes are sensitive to sunlight and harsh chemicals, so proper care ensures the longevity of the colors.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international orders may be subject to import duties and taxes, which are determined by your local customs office and are not included in our shipping fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.